Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
Track your order, from our hands to theirs
A gift is chosen for a moment: a birthday, an anniversary, an ordinary day that deserves marking. When you order from PulseOfLove, you should always know how close that moment is. To track your order, enter your order number and the email or phone number used at checkout in the form above. With an account, every order is also under My Account, in Order Tracking.
Your confirmation email usually arrives within the hour. When your parcel leaves us, a second email follows with your tracking number and how many parcels are on their way. Allow up to 48 hours for the first update, since the courier must scan the parcel into its network before anything appears. Meanwhile the status above moves from Pending to Processing, In Transit and Delivered. "Carrier pending" simply means your gift is still being prepared.
Gifts we are proud to send
Our collection is deliberately small: a few dozen pieces across gifts for her, for him, for couples, personalized gifts and gifts by occasion. Each comes from a vetted network of manufacturing and fulfilment partners, chosen product by product. Buying directly from them, without the cost of a retail floor, keeps our prices fair.
Standing behind a gift matters as much as choosing it. If something is not right, you have 14 days from delivery to return it unused and in its original condition, as our returns page explains. We are a small team, and we read every message.
How we prepare your gift
We prepare each order with care, against what you actually chose:
- The right piece: we check that the model, colour, size or finish matches your selection, and that every item on the order is there.
- Personalization: names, dates and messages are prepared as you wrote them, so read your text twice before checkout.
- Packing: each order is packed to travel well, so a delicate keepsake makes the journey as safely as a wallet.
If anything arrives damaged or not as described, write to support@pulseoflove.com and we will put it right.
Preparation time, and the busy seasons
Orders are normally processed within 1 to 2 business days of your confirmation email, excluding weekends and holidays. Delivery estimates count from dispatch, not from the day you order.
Gifting has its rush hours. Before Valentine's Day, Mother's Day and Father's Day, during Black Friday and through the end-of-year holidays, orders rise sharply and couriers carry far more parcels, so preparation and transit can both take longer. If a date matters, order early and track your order from the moment it ships.
Delivery times and where to learn more
Our main markets are the United States, the United Kingdom and the European Union. Each has a flat shipping rate, and shipping becomes free above a set order value:
- United States: $5.99, estimated 3 to 5 business days, free on orders over $50.
- United Kingdom: $9.99, estimated 1 to 3 weeks, free on orders over $75.
- European Union: $12.99, estimated 1 to 3 weeks, free on orders over $90.
The free shipping option can take a few days longer than standard delivery. We ship from partner facilities in Poland, China, Hong Kong and beyond, so every date is an estimate: weather, customs and carrier backlogs can add time.
Some international routes offer no end-to-end tracking, and there our satisfaction guarantee stands in its place. Every rate and threshold is on our delivery information page.
Every order earns you something back
The gift you are tracking today counts toward the next one. Members of our loyalty programme earn at least 1 point per $1 spent, plus 100 points for creating an account and 50 for a review. Every 500 points takes $5 off a future order, members get a birthday reward, and points never expire while your account stays active. Higher tiers add more points per dollar, free shipping and priority support.
Questions, problems and formal complaints
For any question about an order, our contact page is the quickest route, or write to support@pulseoflove.com with your order number so we can look straight at it.
For a formal complaint, please follow our complaints process. Most are resolved within 3 business days, in most cases you receive our final response within 3 weeks, and we keep you informed at every stage.
Frequently asked questions
I placed my order but have no tracking number yet. Is something wrong?
Most likely not. The tracking number is sent once your order is dispatched, normally after 1 to 2 business days of preparation. Check your spam folder, and if nothing has come, write to support@pulseoflove.com and we will send it.
My tracking number has not updated. What should I do?
Allow up to 48 hours after the shipping email for the first scan. International parcels can also go quiet for a few days while clearing customs. If your order has not arrived 10 days after your shipping confirmation, please contact us.
Why did my order arrive in several parcels?
Each product ships from the partner best placed to supply it, so one order can travel as several parcels. Your shipping email says how many to expect, and an item delayed for stock is dispatched as soon as it is available.
I entered the wrong delivery address. Can it be changed?
Only while your order is still being prepared, so contact us as soon as you notice. Once the parcel has left our warehouse, any change has to be requested through the courier.
The gift is a surprise. How do I keep it that way?
Confirmation and tracking emails go to the address entered at checkout, so use your own rather than the recipient's. You can then track your order here yourself and follow every step quietly.
Will my gift arrive in time for the holidays?
We cannot guarantee a delivery date, and around Valentine's Day, Black Friday and the end-of-year holidays, preparation and transit can take longer. Order early and allow for the estimates on our delivery information page.
What if I am not home when the courier arrives?
If the parcel cannot be left somewhere safe, the courier leaves a card with the time of the attempt. Delivery is tried twice before the parcel comes back to us, so watch your tracking around the expected date.
My item arrived damaged or is not what I ordered. What now?
We are sorry, that is not how a gift should arrive. Email support@pulseoflove.com with your order number, and a photo if you can, and we will take it from there. Our returns policy covers the 14-day return window.